At Empecco, we strive to deliver the highest quality leather goods and ensure complete satisfaction with every purchase. We understand that plans can change, so we offer a flexible cancellation policy.

Order Cancellation

• Before Shipment:
  

You may cancel your order within 12 hours of placing it, provided it has not yet been shipped. To request a cancellation, please email us at support@empecco.com with your order number.

• After Shipment:

Once your order has been dispatched, it can no longer be cancelled. However, you may be eligible to initiate a return once you receive the item (please refer to our Return & Refund Policy).

Custom & Personalized Items

Orders for custom, monogrammed, or made-to-order items cannot be cancelled once placed, as these are crafted specifically for you.

Refunds on Cancellations

If your order is successfully cancelled:

• A full refund will be processed to your original payment method.
• Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  

Need Help?

If you have any questions or need support with your order, feel free to reach out to us at support@empecco.com. Our team is here to help!